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Iain Muir's avatar

Hi Bec. This is a fantastic initiative and something that has been missing in the super industry. I spent 36 years working in the super industry and I can tell you the industry has been dragged to the retirement party being primarily focused on accumulation. I worked for a major industry fund and their core business is young people so while they will show that they are doing what they are “required” to for retirees, it’s not their focus. I’m a super pensioner so I’m keen to see your report and where my fund (former employer) sits. My biggest gripe is the lack of suitable investment options, ie more conservative and not share, growth or high growth index options. . Thanks for being our ambassador. Iain.

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Fiona Floyd's avatar

Thank you Bec for shining a light on this, it’s loooong overdue and shameful that a private individual has had to take the proactive step. As someone who had to abruptly stop working due to ill health 2 years ago at 57 (which subsequently became a permanent stop) I have been horrified at the very poor customer service/staff knowledge/clunky forms & processes that often contradict each other, etc. etc. at my “very large Industry Super fund”. If I didn’t have a background in financial services, I would have been sunk…I turn 60 next year & am dreading the inevitable stress & hassle of converting to a pension/income stream. It shouldn’t be this hard…

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