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Sue Strudwick's avatar

I did the Epic Retirement course earlier this year and thought I understood what to do with my Super when I retire.

So I tried contacting AusSuper to move to the 'retirement phase' and firstly they ignored me. When I waited more than 50 minutes on the phone (3rd attempt to contact them) they completely confused me with different names I was not familiar with. I asked to speak to a second person because the first person really didn't know what they were saying and couldn't explain it to me in any other way.

The second person gave additional advice (conflicting with the first person I spoke to) and used different terminology from the first person. So after over 2 hours I'm more confused than ever!

I filled in the survey and said I still needed help and no-one has bothered to contact me!!

Should I just remove my balance and go to a different Super organisation? One that can actually help me.

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Lisa Reed's avatar

Oops! We must live in different bubbles. I don't know anyone who uses chatgpt.

And I don't know how to use it. Is it a website? Is it an app? Of course, I have heard of it.

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